Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, “Do the right thing”, highly self-motivated individual? Do you genuinely care about helping customers?
Then a Virtual Servicing role may be the role for you!
These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills.
Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.
This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account.
Success in this role require the following:
The ability for you to be a passionate customer service advocate with past experiences for you to draw upon
Strong time management and multi-tasking skils in a virtual environment
Capable of working through changes and challenges by problem solving to achieve the desired result
Possess Strong decision making ability and pay close attention to detail
High level of autonomy and ethical self-management in a highly audited setting
Willingness and acceptance to be nimble when servicing customers
Excellent grammar, verbal, and vocal skills
Exceptional listening, questioning and call control techniques
Knowledge of digital servicing
High School Diploma, GED or Equivalent Certification
2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services
2+ years fraud experience
W@H experience and/or HVSS/FDO experience
Virtual Servicing Associate (Work at Home) Additional Expectations:
Regular and predictable attendance required
This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers
Ability to sit in front of a PC monitor for extended periods of time
A high-speed broadband internet service provider is required in the home office space
No dial up or Satellite internet service providers permitted
A hardwired internet connection is required upon start to perform the duties of this job
The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation
Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
The internet connection can only be used for our purposes during your schedule
Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues
The virtual servicing department operating hours are 8am – 12am (7 days a week)
The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future.
Pay: $16.00 hr
Inbound Customer Service $10-30
This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly!
Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week.
Becoming a Home Agent offers the comfort and flexibility of working from home with the benefits and security of a well-established company.
- -Greet inbound callers in a courteous, friendly, and professional manner while keying their product orders into our computer system.
- -Listen attentively to customer needs/concerns and answer all customer questions.
- -Stay informed about company offerings and procedures.
- -Perform other duties as assigned.
- -Uphold high safety standards.
- -Great Incentives, Paid Training, Add-On Sales Program, Attendance Incentives, Bonus Pay Program
- -Up to 40% Off Company Merchandise.
- Able to attend on-line training Monday through Friday for first two weeks of employment on either 1st or 2nd shift.
- -Intermediate computer skills.
- -Strong technical aptitude on computer.
- -The ability to quickly navigate through multiple systems while maintaining an upbeat conversation with customers.
- -Courteous with a strong customer service orientation.
- -Dependable with attention to detail.
- -Strong communication skills.
- -Must be able to adapt to changes quickly and think conceptually.
- -Solid problem-solving skills.
- -Have a distraction free, ergonomically-sound work environment.
- -Meet all equipment/internet connectivity requirements.
- -Previous call center or customer service experience is preferred but not necessary.
* Pay is $10 to $30 per hour.
To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history.
Please reference agent id code MJOLCarol3250 on your registration submission.
Please feel free to consult with us if you have further job related questions about our company at 1*405*418*6160